HELP CENTER
You asked. We answered
HOW DO YOU TAKE CARE OF A HANDMADE RUG?
These rugs are made with 100% acrylic (unless otherwise requested). Fibers will naturally shed, and it won't affect quality. Lint roll or vacuum (NO rotary brush).
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Place rug in low-traffic areas for durability and longevity. Rotate the rug for even sun exposure and wear from the furniture. Please avoid damp areas.
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Remove spills immediately, spot clean with a mild detergent or water, and air dry.
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WHAT IS THE TURN AROUND TIME?
For customs, it will take 3-4Â weeks, based on order volume. For regular orders, it depends on if they are already made (5-7 days) or if they will need to be newly made (same timeframe as customs).
DO YOU TAKE COMMISSIONS?
Yes! Commissions are usually open the first 2 weeks of the month. I have one large tufting frame, which I fill out monthly with customs or other works.
WHAT SIZES ARE AVAILABLE FOR CUSTOMS?
Simple designs can be 1'x1' to as large as 5'x5'. The higher the detail, the larger the rug will have to be to effectively incorporate the detail.
DO YOU MAKE RUGS WITH CUSTOM NAMES?
Yes! I have several fonts (Barbie, Spongebob, etc.) that I can customize to fit your needs. Please fill out the custom order form for more details.
WHAT IS YOUR RETURN POLICY?
Unfortunately, there are no returns.
Can you hang rugs on the wall?
Yes! I recommend putting a wood backing on where it can best support the weight of the rug. When putting nails through the rug to attach the wood backing, try to go between colors since there will be a small gap. This helps to avoid crushing the yarn. After, you can attach some sturdy hanging fasteners to the wood.